Innovative solutions,
customised for hotels

Our hospitality experience have crafted a range of hospitality solutions so you can increase guest journeys,  loyalty and revenue.

...Did you know? Repeat customers make up for more than 60% of your revenue.

Learn more

We know the hotel industry

Increase
loyalty

Strengthen branding and loyalty to your business.

Get database
control

Own your own database with full usage rights.

Improve
guests journey

Give your guests unique experiences, also digitally.

Increase
revenue

Increased revenue comes as a natural consequence.

The challenge of OTA

OTAs are great tools to bring new customers to your hotel, however it should only be a one time thing. These powerful agents take up to 25% per stay and leave you with no valuable customer data.

With Collect and Loyalty+ you ensure that you start building a valuable customer relationship the moment they enter the lobby. You will be able to collect the customers data though the wifi, and continue to build the relationship through automatic personalized emails and campaigns which will bring them back to your hotel and not the OTAs.

The challenge of slow periods

Some periods are busier than others, yet with the existing data obtained through Collect and Loyalty+  you are able to create buzz and activity even in the slowest times.

For instance, through the birthday club you are able to attract customers to your hotel with special offers on their big day. Additionally, you can create automatic campaigns ahead of an anticipated slow period to make sure that you receive valuable visits. Lastly, through the tier levels you can engage with the customers by inviting them to special events and offers, to ensure that they stay loyal to you.

The challenge of pricing strategy

Should you lower your prices or keep them steady? It can be challenging to figure out which strategy that benefits you and your customers. For instance, you can offer special deals through Gift Cards to your customers, which will generate a steady income, as well as it does not force you to lower your prices in uncertain times.

A few words from a hotelier

In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.

Sara Sundbom Johansson

Sales & Marketing Director

Freys Hotel

With help from Loyall we have gained control on GDPR and understands that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messages based on our wishes and delivered in a short time.

Christoffer Blixt

General Manager

Spoton Hotel

We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård

Gunvor Müller Lysholm

Marketing Director

Bårdshaug Herregård

After installing Loyall Collect at Saga Hotels, our reception is able to handle our guests wishes and requests more effectively. Collect has made it easier for us to inform our guests about the hotels offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management, that we wish to continue to cooperate with.

Stian Opsalhagen

General Manager

Saga Hotels

Mandelhuset has used Loyall Collect for a year. It has been important that the system has been user friendly for both us and our guests, and that we are able to communicate automatically with our guests without having to put too much work in to it. Setting up Loyall Collect has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination, a restaurant as well as a venue, it has been brilliant to automatically provide good information that will give our guests a better stay with us. Now we want to expand so that we are able to have Loyall Collect in Våge gjestehavn as well. We look forward to working with Loyall in the years to come!

Patrick Madsen

General Manager

Mandelhuset

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.

Therese Alberto

Controller

Kronen Hotels

Sundvolden Hotel installed Loyall Collect in mid-January 2019 and we have received good follow-up and assistance along the way. We chose to go for Loyall after the introduction of GDPR and lack of guests to communicate with. Loyall Collect offers a number of opportunities and its a simple system for communication and sales towards guests both in advance and after a stay. I recommend Loyall as it gives an added value for both us and our guests. The undersigned can be contacted with questions about Loyall.

Silje Storvik

Hotel Manager

Sundvolden Hotel

In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.

Sara Sundbom Johansson

Sales & Marketing Director

Freys Hotel

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Conversion rate of all physical visitors
Increased upsales for members
Increased visit frequency for members
Yearly saved OTA costs for a group with 5
hotels

Meet Paul, and understand him.

Relevance is the key to marketing success. By getting to know Paul's purchase habits, demographics, geography and loyalty patterns, you will be able to communicate more purposefully.

The data is collected automatically and structured in a simple interface that makes it easy for you to create automations and communicate campaigns.

...Did you know? 74% of customers feel annoyed when content is not personalized.

Learn more about Loyalty+

Create your own birthday club.

Birthday children or adults often want to celebrate when they have a birthday.

Relevant communication makes it easy to attract guests. Make your hotel accessible and you increase the chances for birthday celebrations in your hotel or restaurant.

Learn more about Loyalty+

With Loyalty+, you know when your guests have birthday, and you can surprise with a gift, bonus or custom offer, such as a free dessert, a welcome treat or similar.

Collect guest data, using existing WiFi

We know the value of relevant customer data. Combine the power of personalization, segmentation and automation to send the right message at the right time to the right people.

...We convert an average of 62% of all physical visitors within the hotel's doors to GDPR-compliant marketing profiles.

Learn more about Collect

Digitalize the
Guest Journey

Digitize your guest journey with targeted emails that are automatically sent to your guests during and after arrival.

Guest dialogue is about relevance. You should know when and what to communicate at all times. A digital customer journey performs on average 4x better than the hospitality industry average.

Learn more about Collect

Build loyalty and incentivize direct bookings.

Most hotels want control over their own guest database and guest journey. To create this control, you need to make it more attractive to book directly than through third-party channels.

By giving your guests, for example, bonuses on their stay, bonuses in the restaurant, gift cards on their birthdays or unique membership level benefits, guests will have a more comprehensive experience, and you can reward and build loyalty.

...Based on millions of transactions, we see that loyalty members purchase for 28% more and come back 43% more often.

Learn more about Loyalty+

Increase sales with custom Gift Cards

Create your own branded gift cards, build packages and increase sales with physical and digital gift cards.

The physical and digital gift cards can be customized to your brand and you can set the value you want on each card. This solution creates more flexibility for your business and your customers.

Learn more about Gift Card

Talk with us about Hotels

Loyalty made easy

Loyal customers are your most important revenue potential. With Loyall you will create more of them.

Get Customer Insight

Get all the data that is collected in an organized dashboard. Use Loyall Analytics and Loyall Reporting to get an overview of your customers.

Achieve Amazing Results

Combine the power of personalization, segmentation and automation to send the right message at the right time to the right people.

Collect Customer Data

Collect valuable data from digital and physical customers. This includes demographics, purchases, frequency of visits, average spend etc.

Get Customer Insight

Get all the data that is collected in an organized dashboard. Use Simp Analytics and Simp Reporting to get an overview of your customers.

Achieve Amazing Results

Combine the power of personalization, segmentation and automation to send the right message at the right time to the right people.