In under a year, we've collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.
With Loyall, Gallariet`s customer club increased by 25% the first 36 days. Over the next 10 months, the customer club has more than tripled. Loyall works seamlessly. Both we and our customers are satisfied with Loyall` solutions for collecting customer data at Galleriet. Loyall is also working well with our partners. We are very pleased with the cooperation and can recommend Loyall and their team.
Sundvolden Hotel installed Loyall in mid-January 2019 and has received good follow-up and assistance along the way. We chose to go for Loyall after the introduction of the GDPR and lack of guests to communicate to. Loyall offers a number of opportunities and is a simple system for communication and sales up to guests both in advance and after a stay. I recommend Loyall as it gives an added value for both us and our guests. The undersigned can be contacted with questions about Loyall.
Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems also allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.
We installed Loyall in a few weeks and the system has worked seamlessly for us and our customers. Through Loyall, guests get easy online and we collect valuable information.With the help of Loyall’s smart dashboard, we have made campaigns that regularly go out to our customers based on their visit history.
After installing Loyall, we have built up an enormous customer database in record time. Through Loyall, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.
Mandelhuset has used Loyall services for a year. For us, it has been important that the system has been easy for both us and our guests, and that we can communicate automatically with our guests without requiring much work from us. Setting up Loyall has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination restaurant as well as a venue for us local, it has been brilliant to automatically provide good information that will give our guests a better stay with us and at Tysnes. We now want to expand so that we can have Loyall in our entire Harbour. We look forward to working with Loyall in the years to come!
After installing Loyall at Saga Hotels, our reception is able to handle guests` wishes and requests more effectively. Loyall has made it easier for us to inform our guests about the hotel`s offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management that we wish to continue to cooperate with.
We started using Loyall because we wanted to offer our customers a more modern and easier way to log in to Wifi for our customers and that made it easy for us to collect customer data. We have been using Loyall for over a year and have collected a nice database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on digitising the welcome messaging, implemented a strategy to get more reviews and specially being able to take ownership of our guests so they book directly on our homepage the next time they visit us.
With help from Loyall vi have gained control on GDPR and knows that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messaging based on our wishes and delivered in a short time.